E-mail articles

E-mail 613 How to access your webmail You don't need to install anything to check your e-mail - the webmail works straight from your browser, on any...
E-mail 604 How to set up your e-mail on Android Set your e-mail up once on Android and it keeps syncing in the background, on Wi-Fi or mobile data. Setting it up 1...
E-mail 383 How to set up your e-mail on iPhone or iPad The Mail app on iPhone and iPad can hold your professional e-mail alongside any personal accounts, each syncing...
E-mail 380 How to set up your e-mail in Thunderbird Thunderbird can detect this server's settings automatically - you only need to type your name, e-mail and password....
E-mail 389 How to set up your e-mail in the new Outlook for Windows The new Outlook for Windows tries to configure itself automatically. If it can't, it falls back to the same manual...
E-mail 403 How to set up your e-mail in Outlook 2016 and 2019 Outlook 2016 and 2019 share the same account wizard. It may configure itself automatically; if not, switch to manual...
E-mail 353 How to set up your e-mail in Outlook 2010 and 2013 Outlook 2010 and 2013 use an older wizard than 2016/2019, but the same server settings apply. Setting it up 1 Open...
E-mail 316 How to set up your e-mail in Outlook 2007 Outlook 2007 no longer receives updates from Microsoft, so setup is entirely manual - there is no automatic...
E-mail 545 How to create e-mail filters in Roundcube Filters sort incoming mail for you automatically - move invoices to a folder, flag messages from a client, or...
E-mail 369 Why your e-mail is not sending or receiving Before anything else, one test tells you where the problem is: sign in to webmail and try sending from there. If...
E-mail 437 The Professional E-mail plan A Professional E-mail plan gives you mailboxes on your own domain - you@yourcompany.ao - without paying for website...
E-mail 554 Common webmail errors and how to fix each one Webmail is your e-mail seen straight from the server, with no program in between. That is exactly what makes it your...
E-mail 434 Common Outlook errors: 0x800CCC0E, password prompts and more Outlook reports errors with codes that mean nothing to anyone. The good news: nearly all of them come down to three...
E-mail 526 SPF, DKIM and DMARC: why your e-mail lands in spam E-mail was designed at a time when nobody lied about who they were. Today anyone can write a message pretending to...
E-mail 373 How to stop spam reaching your mailbox: what we filter and what you can do There is no way to end spam, and anyone promising that is selling you a fiction. There is a way to cut it down a...
E-mail 508 How to stop spam in Outlook: the filter on your computer and the one on the server Outlook has a junk filter of its own, and that trips people up: there are two barriers running, in different places,...
E-mail 418 How to write an e-mail that does not land in spam: behaviour, recipients and limits An e-mail lands in spam for three kinds of reason: the domain is not authenticated, the message looks like spam, or...
E-mail 589 How to recover an e-mail account password Losing a mailbox password is solved one of two ways, and which one applies comes down to a single question: are you...
E-mail 373 How to change an e-mail account password Each mailbox password is independent of all the others. You change it from cPanel in under a minute - the slow part...
E-mail 212 PTR and reverse DNS: why your e-mail depends on it An ordinary DNS record answers the question “what address does this name have?”. The PTR record answers the...
E-mail 182 E-mail with us and the site elsewhere (or the other way round) Site and e-mail do not have to live in the same house. You can keep the mailboxes with us and put the site with...
E-mail 205 POP or IMAP: which to choose, and what you lose by picking wrong Every time you set up e-mail in an app, it asks whether you want POP or IMAP. Most people pick at random and only...
E-mail 213 Using your mailbox inside Gmail, after the Gmailify shutdown Plenty of people prefer to read everything inside Gmail: the personal account and the work one, in the same inbox....
E-mail 180 Bringing your mailboxes from another provider: the messages, not just the addresses Changing hosting provider has an easy part and a part almost everyone discovers late. The easy part is recreating...
E-mail 190 Catch-all, forwarders and aliases: the three that get confused cPanel has three e-mail features that do similar-sounding things and get confused constantly - and picking the wrong...
E-mail 192 Your mailbox is full: what to delete and how to stop it happening The signs are always the same: the phone stops syncing, webmail warns you that space is running out, and somebody...
E-mail 191 A contact form that actually reaches your inbox Building the form is the easy part: any plugin draws one in ten minutes. The hard part, and the one that loses...
E-mail 156 Calendars and contacts on your own domain You have e-mail on your own domain, but the company diary still lives in somebody’s personal account at another...
E-mail 175 Email Deliverability: the panel that audits your domain You send a message and it lands in the recipient’s spam folder. You send another and it never arrives at all. The...
E-mail 210 Creating your SPF record, step by step SPF is the list of servers allowed to send e-mail on behalf of your domain. Why that decides whether your message...
E-mail 220 Creating your DMARC record, and reading what it sends back DMARC does two things at once, and it is the second one almost nobody uses. First: it tells receivers what to do...
E-mail 96 Bounce message 550: user unknown, relay denied and rejected, what each one means You sent an e-mail and got back a message that says “Mail Delivery Subsystem”, “Undelivered Mail Returned to Sender”...
E-mail 96 Error 421 and 451: temporary failures, and why the message is delayed and not lost An error that starts with a 4 (421, 450, 451, 452) is a “not now, try later” reply. It is not a refusal. The server...
E-mail 83 Track Delivery: finding out what happened to a message you sent “I sent it, and they say they did not receive it.” Instead of guessing, cPanel has a screen that shows the trail of...
E-mail 102 Setting an out-of-office reply (autoresponder) on a mailbox You will be away for a few days and want whoever writes to you to get a notice straight away: “I am away until day...
E-mail 83 Adding a signature to your e-mails: webmail, computer and phone A signature is the block of text added by itself at the end of every message: name, role, company, phone, website....
E-mail 81 Mailing lists in cPanel: one address for a whole group Do you want one address, like team@your-domain, that delivers the same message to every member of a group, and where...
E-mail 84 Reading an e-mail header: did SPF, DKIM and DMARC pass? Every e-mail carries, hidden, a header: a technical report of where it passed through and how it was judged. It is...
E-mail 65 How to set up your e-mail in Apple Mail on a Mac On the Mac, the Mail application connects to your mailbox by IMAP: messages stay on the server and the Mac displays...
E-mail 77 Attachment too large: why the message bounces and how to send big files You attached a file and the message came back with “message too large”, “552”, “size exceeds limit” or “attachment...
E-mail 55 Your domain or IP is on a blacklist: how to check and how to get off it The short answer: a blacklist is a list, kept by third parties, of IP addresses and domains seen sending spam. Many...
E-mail 65 Google Workspace or Microsoft 365 on your own domain: MX records, and keeping your website with us The short answer: you can have the website with us and the e-mail with another service, such as Google Workspace or...
E-mail 46 Your logo beside your e-mails: what BIMI is and what it asks for The short answer: BIMI makes your company’s logo appear beside the messages you send, in some e-mail services. It is...
E-mail 51 Which e-mail addresses a business should create: role addresses and personal ones The short answer: create two kinds. Role addresses (such as info@, sales@, support@) are what customers see and that...
E-mail 58 Other e-mail apps on your phone: Gmail, Samsung Email and Outlook, with the same settings The short answer: your domain’s e-mail works in any app that accepts an IMAP account. The settings are always the...
E-mail 50 Forwarded e-mail lands in spam or bounces: why SPF breaks and what to do The short answer: when your address forwards messages to another (for example, to Gmail), the destination server...
E-mail 59 Building an HTML e-mail that displays everywhere: width, images and dark mode The short answer: an e-mail is not a web page. Each mail program (Gmail, Outlook, the phone) shows it its own way...
E-mail 59 Email Routing in cPanel: local, remote or automatic, and the mail that vanishes The short answer: cPanel decides, for each domain, where the mailboxes are: here (local) or on another service...
E-mail 47 Read receipts and tracking pixels in e-mail: what they tell you and what they do not The short answer: knowing whether someone read your e-mail seems useful, but it is unreliable. A read receipt...
E-mail 49 Autodiscover and autoconfig: how Outlook and your phone find the mailbox settings The short answer: when you type just the e-mail address and password, Outlook, Thunderbird and phones look up the...
E-mail 39 A new domain sending e-mail: how to build a reputation without landing in spam The short answer: a newly registered domain has no history, and e-mail services distrust what they do not know. If...
E-mail 46 Outlook is not syncing: missing e-mails and folders that do not update The short answer: when Outlook stops showing new mail, or a folder freezes in time, it is nearly always one of four...
E-mail 49 Outlook shows Disconnected or Working Offline: how to get it back online The short answer: the bottom bar of Outlook shows “Disconnected”, “Working Offline” or “Trying to connect…”, and...
E-mail 46 E-mails stuck in the Outlook Outbox: why they do not leave and how to send them The short answer: a message that stays in the Outbox (in italics, or with a number beside it) is one Outlook has not...
E-mail 47 The security certificate warning in Outlook: what it means and how to stop it The short answer: the warning “The server you are connected to is using a security certificate that cannot be...
E-mail 49 Sent and deleted e-mails missing in Outlook with IMAP: setting the right folders The short answer: with IMAP, Outlook has to know which server folder is Sent and which is Deleted. When it does not,...
E-mail 47 Duplicate e-mails in Outlook: where they come from and how to stop them The short answer: duplicate e-mails in Outlook are almost never the sender sending twice. They come from the same...
E-mail 55 Repairing the Outlook data file: damaged PST or OST, SCANPST and a new OST The short answer: Outlook keeps mail in a data file on the computer: an OST (a copy of what is on the server, for...
E-mail 39 Outlook is slow, freezes or will not open: safe mode, add-ins and a new profile The short answer: a slow Outlook, one that freezes (“Not Responding”) or will not open at all, almost always has its...
E-mail 45 Outlook search does not find e-mails: rebuilding the index The short answer: Outlook search does not look on the server: it looks in an index Windows builds of the mail on the...
E-mail 46 Calendar and contacts marked This computer only in Outlook: why IMAP does not sync them The short answer: IMAP only syncs e-mail. On an IMAP account, Outlook keeps the calendar, contacts and tasks in a...
E-mail 78 Classic Outlook or the new Outlook: what changes, and which one to use The short answer: there are two Outlooks for Windows today. The classic one is the long-standing program that comes...
E-mail 40 Which Outlook do I have? Classic, new, Mac or the web version The short answer: before following any guide, it helps to know which Outlook you have open, because the menus are...
E-mail 42 Switching between the new and the classic Outlook, and going back The short answer: classic Outlook has a “Try the new Outlook” toggle at the top right; the new one has a “New...
E-mail 58 Where things are in the new Outlook: accounts, settings, rules and offline The short answer: the new Outlook has no File menu. Almost everything is under Settings, the gear icon at the top...
E-mail 47 The new Outlook and your IMAP mailbox: why a copy goes through the Microsoft cloud The short answer: when you add an IMAP account from another provider (like ours) to the new Outlook for Windows,...
E-mail 51 Adding your mailbox to the new Outlook fails: the messages and what to do The short answer: when the new Outlook cannot add your mailbox, it is nearly always one of these: the password is...
E-mail 44 Moving from the classic Outlook to the new one: what comes with you and what does not The short answer: when moving from classic Outlook to the new one, mail from IMAP accounts comes by itself, because...
E-mail 50 Your e-mail signature in the new Outlook: creating it and choosing when it appears The short answer: in the new Outlook the signature is created under Settings > Accounts > Signatures. You can have...
E-mail 48 Sending from your domain address in Gmail: Send mail as, step by step, and its pitfalls The short answer: Gmail on the web lets you write and reply with your domain address (say, hello@yourcompany)...
E-mail 39 Your e-mails land in Gmail spam or Promotions: what Show original tells you and what to fix The short answer: when a customer says your message ended up in Gmail spam, the first thing to do is see what Gmail...
E-mail 39 Gmail bounced your message: how to read the refusal and what each kind of reason means The short answer: when Gmail refuses a message of yours, our server sends you a notice back (often with...
E-mail 40 Moving from a Gmail address to e-mail on your own domain: contacts, old mail and telling people The short answer: moving from a Gmail address to one on your own domain comes in four parts: create the mailbox with...
E-mail 38 A Google account with your domain e-mail and no Gmail: for Business Profile, Analytics and more The short answer: to use Business Profile, Search Console, Analytics, YouTube or Google’s ads you do not need a...
E-mail 61 Hotmail, Outlook.com and Outlook on the web: what each one is, and how it differs from webmail The short answer: Hotmail is the old name of Microsoft’s free e-mail, which is now called Outlook.com. Addresses...
E-mail 76 Your e-mails land in Junk at Hotmail and Outlook.com: what the sender can check The short answer: when your e-mails reach people on Hotmail or Outlook.com but land in Junk, Microsoft accepted them...
E-mail 58 Leaving a Hotmail address for e-mail on your own domain: contacts, old mail and telling people The short answer: moving from a Hotmail or Outlook.com address to e-mail on your own domain comes in four parts:...
E-mail 73 Your domain mailbox in Outlook.com or Outlook on the web: what works and where the limits are The short answer: Outlook.com and Outlook on the web were built for Microsoft mailboxes. The option to add other...
E-mail 79 Hotmail or Outlook.com rejects or delays your e-mails: reading the message that comes back The short answer: when Microsoft will not accept a message for a Hotmail or Outlook.com address, you get a notice...
E-mail 51 A shared address for a team: one shared mailbox, a forwarder or a mailing list The short answer: for an address like sales@ or support@ that several people look after, there are three routes. A...
E-mail 56 A new employee joins, a colleague leaves: opening and closing company mailboxes The short answer: when someone joins, create a mailbox with their name (name@), hand them the password in person and...
E-mail 50 A lost or stolen phone or laptop with the company e-mail on it: what to do first The short answer: the lost phone or laptop has the mailbox open and the password saved. The first thing is to change...
E-mail 55 Everyday e-mail habits for a business: To, Cc and Bcc, reply all, subjects and attachments The short answer: most e-mail trouble in a business is not technical. It is a customer put in Cc with everyone...
E-mail 63 Keeping a copy of every e-mail the company sends and receives: Email Archiving in cPanel The short answer: cPanel’s Archive keeps a copy of all the e-mail that passes through the server for a domain:...
E-mail 39 How an e-mail travels: SMTP to the MX server, then IMAP or POP to the reader The short answer: an e-mail travels in three legs, and each leg uses a different protocol. First, your program hands...
E-mail 45 Testing IMAP, POP3 and SMTP by hand with openssl s_client: a guide for technical users This article is for technical users with a command line (Linux, macOS, or Windows with OpenSSL). The short answer:...
E-mail 26 IMAP folders, flags and IDLE: how push e-mail works and why a folder lags behind The short answer: with IMAP the mail lives on the server, and what your program shows is a reflection of three...
E-mail 25 POP3 and Leave a copy on the server: how it works and what goes wrong The short answer: POP3 was made to download and delete. The “Leave a copy of messages on the server” option makes...
E-mail 21 SMTP relay through a smarthost: sending mail from a VPS or from an application This article is for people with a VPS or server with root access, or an application that sends e-mail. The short...
E-mail 21 The hourly e-mail sending limit: staying under it and moving newsletters elsewhere The short answer: every hosting plan has a limit on e-mails sent per hour: 100 on Pro, 200 on Plus, 300 on Ultra,...
E-mail 24 How many e-mails you sent this hour: Track Delivery and the sending limit The short answer: the sending limit is 100 e-mails an hour on Pro, 200 on Plus, 300 on Ultra, 500 on Business Pro,...