Support & Account articles

Support & Account 359 How to contact Interweb We are reachable through several channels. Picking the right one first time saves you waiting - a technical request...
Support & Account 713 How to open a support ticket and see the history A support ticket is the most effective way to reach us. It is tied to your account, keeps the whole conversation in...
Support & Account 645 How to unblock your IP address Our servers run a firewall that automatically blocks IP addresses with too many failed access attempts. It is...
Support & Account 543 How to change your registration e-mail The e-mail on your account is how you receive invoices, tickets and login links. Keep it up to date - it is your...
Support & Account 966 How to change your Meu Interweb password Changing your Meu Interweb password takes less than a minute and interrupts none of your services. Before you start:...
Support & Account 627 How to manage sub-accounts If more than one person in your company needs access to Meu Interweb - finance, support, a developer - you don't...
Support & Account 529 How to update your registration details Your account details - name, company, address and phone - are used on invoices and to identify you when you contact...
Support & Account 634 How to enable or disable two-factor authentication (2FA) Two-factor authentication (2FA) adds a second step to logging in to Meu Interweb: after your password, you also...
Support & Account 658 How to recover access to your account Can't log in to Meu Interweb? In most cases you can get back in yourself in a couple of minutes - no need to wait...
Support & Account 439 About Interweb Interweb is a web hosting, domain and professional e-mail provider serving businesses and developers in Angola since...
Support & Account 534 About the RLX Group Interweb is part of the RLX group, a technology group with operations in Mozambique, Angola and the United States....
Support & Account 616 Your site is down: what to check first The site doesn't open. Before assuming the server is down, these checks tell you which of the four usual causes it...
Support & Account 671 The affiliate programme If you recommend us to clients or colleagues, the affiliate programme pays you a commission on what they spend. It's...
Support & Account 508 How far our support goes: what we handle and what is yours Hosting is like mains water: we make sure it reaches the tap, at pressure and without interruptions. What you...
Support & Account 518 How to recover your Meu Interweb password If you cannot get into Meu Interweb because you do not remember the password, the reset is immediate and you can do...
Support & Account 610 What Interweb AI does, and what it does not Interweb AI is the automated assistant that answers in the chat on our website and inside Meu Interweb, and that can...
Support & Account 209 How to make a complaint and how we handle it Not everything goes well. When it does not, we want to know - and we want to hear it from you, rather than on social...
Support & Account 222 Where our servers are, and what that means for your site It is a fair question and rarely answered plainly: where is my site, physically? The answer matters for three...
Support & Account 198 Which countries can buy from us, and which portal to use Short answer: from any country. We have no blocked countries, we do not require you to live in Mozambique or Angola,...
Support & Account 257 Uptime: what counts as being down, and what we do about it We publish a monthly uptime commitment for our infrastructure. The exact figure and the conditions live in the...
Support & Account 315 Moving your site to us: what comes across, and how long you are offline The second half of that title, answered up front: if the order of the steps is respected, the site does not go...
Support & Account 185 How to ask for help, and what “unmanaged” really means Half the misunderstandings about support come from the same boundary: the server is ours, the site is yours. This...
Support & Account 251 I have paid. Now what? Five steps until the site opens You paid, you got some e-mails, and now you are staring at a panel with no idea where to start. It is the question...
Support & Account 276 Customising your theme without writing code Almost everything people want to change about a theme is changed through screens made for it, without touching a...
Support & Account 199 Updating themes and plugins without breaking anything Updating is the single most important thing you do for your site’s security, and it is also the thing most people...
Support & Account 260 Error 503 and the rest of the 5xx family: what they are, and where to start An error starting with 5 carries good news inside it: something answered. The server took the request, tried to...
Support & Account 373 ERR_CONNECTION_CLOSED and ERR_SSL_VERSION_OR_CIPHER_MISMATCH: when the error is not the server’s Neither of these is an HTTP code. They are messages from the browser itself, and that changes everything: a 500 was...
Support & Account 261 Reading a traceroute and a ping: what the numbers say, and what they do not When support asks for a traceroute, it is not red tape. It is the only way to see the path between your computer and...
Support & Account 111 Account area, cPanel or webmail: which login do you need? You have three different places to sign in, each with its own password, and mixing them up is the commonest cause of...
Support & Account 107 Where to find your services, domains, invoices and tickets in your account Once you are signed in to Meu Interweb the home page shows a summary, but what you are after is nearly always in one...
Support & Account 87 A window about unpaid invoices appears when I sign in: what it is and what to do It is a reminder from us. When you sign in to your account and have at least one invoice that is unpaid (or waiting...
Support & Account 102 My support ticket has had no reply: what to check and what to do next Before you open another ticket, check three things: the ticket’s status, whether the reply is sitting in your junk...
Support & Account 89 What to write in a support ticket for a site, e-mail, domain or invoice problem A ticket that answers the obvious questions by itself usually gets solved in the first reply. What changes from one...
Support & Account 91 How to take a screenshot or record your screen to show support a problem A picture of the error is worth more than a paragraph describing it, and a short recording is worth more still when...
Support & Account 105 How to find your browser, operating system and PHP version before you write to support When a problem only happens on one computer, in one browser or after an update, the next question is always “which...
Support & Account 127 Reading the Errors and Raw Access pages in cPanel when a page fails When a page fails, the server wrote down what happened in two places that cPanel shows you in the Metrics section:...
Support & Account 104 I think someone got into my account: what to do in the first hour If you suspect someone got into your account, change the password of the account’s e-mail first, then the Meu...
Support & Account 99 Giving a developer access to your site without handing over your password You do not need to give the password of your account to whoever builds your site. There are smaller accesses that...
Support & Account 93 E-mails from your hosting company are not arriving: confirmations, invoices and ticket replies If you are not getting the confirmations, the invoices or the replies to your tickets, in nearly every case the...
Support & Account 84 Hosting words for beginners: the terms on your invoice and in your panel The first invoice and the first panel come full of abbreviations nobody explained. You do not need to memorise them:...
Support & Account 52 How a website works: from the address you type to the page on your screen The short answer: when you type an address, the browser asks DNS which server belongs to that name, connects to that...
Support & Account 74 Where to share your affiliate link: blog, WhatsApp, social media, and what to avoid The short answer: an affiliate link pays when it reaches someone who really needs a website, a domain or e-mail, at...
Support & Account 82 A referral is missing from your affiliate account: the usual reasons The short answer: the programme ties a person to your link through a cookie in the browser of whoever clicked, and...
Support & Account 76 Ten mistakes first-time website owners make, and how to avoid each one The short answer: nearly all the problems of a site’s first months repeat from person to person. Most are not...
Support & Account 66 Legal pages for any website: privacy, terms and cookies, and which ones you need The short answer: almost every site needs a privacy page, because almost every site collects something (a form, a...
Support & Account 75 A 30-minute monthly routine to keep your website healthy The short answer: a site does not break all at once: it accumulates small faults (a plugin not updated, a form that...
Support & Account 55 After you order: what happens next, and when to worry The short answer: after you order, your service only starts once the invoice is paid. With the methods that confirm...
Support & Account 66 A support request that gets a fast answer: what to include, by type of problem The short answer: the fastest answer is the one that does not need a question back. A request with the site address,...
Support & Account 70 Looking for a job or an internship: where to apply, and why support cannot take your CV The short answer: support is only for customers with a service or a question about it, and support tickets do not...
Support & Account 78 A service suspended for a reason other than payment: what it means and what happens next The short answer: the most common cause of a suspension is an unpaid invoice, and that one has its own rules and a...
Support & Account 76 Which e-mail is which: account e-mail, domain contact e-mail, mailbox and support e-mail The short answer: you have, at least, four kinds of e-mail around you, and mixing them up is behind many notices...
Support & Account 76 Which password is which: client area, cPanel, e-mail, FTP, database and WordPress The short answer: a site with e-mail and a database has six or seven different passwords, and each one only works in...
Support & Account 70 Error 502 Bad Gateway and 504 Gateway Timeout: what they mean and where to look The short answer: in both cases there is one server in front (the one that receives the visitor) and another behind...
Support & Account 59 Cloudflare errors 520 to 526: what each number says about your server The short answer: a 52x error carrying Cloudflare’s name means Cloudflare arrived, but could not talk to your server...
Support & Account 65 Broken images on your site: the usual causes, in order The short answer: a broken image (the empty little square, or the alt text in place of the photo) means the browser...
Support & Account 65 The parts of a web address: scheme, domain, port, path, query and fragment The short answer: a web address (a URL) is read from left to right, in pieces, and each piece is handled by a...
Support & Account 80 Spaces, accents and symbols in links and file names: URL encoding without broken links The short answer: an address can only carry a limited set of characters. Everything else (a space, an accented...
Support & Account 79 Relative or absolute links: what breaks when a site moves to another domain or folder The short answer: a link or an image can name its target in four ways: absolute...