How to restore your data with JetBackup

Every account here is backed up automatically, once a day, in the early hours of the morning — the last 30 daily backups are kept, so you can roll back to any point in the last month yourself, without waiting on support.

Restoring a backup

1 Log in to cPanel and open JetBackup 5 (search "JetBackup" in the top search box if you don't see the icon).
2 On the JetBackup home screen, you'll see a list of available backup dates — up to 30, one per day.
3 Pick the date you want to restore from, then choose what to restore: Full Account, Home Directory (files), MySQL Databases, Email Accounts, or Email Filters — restore only what you actually need.
4 Confirm the restore. JetBackup queues it and runs it in the background — you can watch progress under the Queue section, and you'll be notified once it's done.
Restoring overwrites current data with the older backup. Anything created or changed in that specific area since the backup date will be lost. Restoring just one database instead of the Full Account, when that's all you need, avoids losing unrelated recent work elsewhere on the site.
Only need one file, not a full restore? You can also browse into a backup and download individual files instead of restoring the whole directory.

Looking for a backup from a service that was suspended or terminated, past the 30-day window? See how to reactivate a suspended or terminated plan.

Not sure which restore point you need? Tell us what happened and we'll help.

Open a support ticket

SEE ALSO

How to add another domain or a subdomain

First steps as a reseller (WHM)

How to install WordPress in a few clicks

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