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Two similar invoices can carry different tax, or the tax may not show at all. Nearly always the explanation is in the account’s billing details at the moment each invoice was issued, not in a mistake. This article helps you find out which case is yours; what the tax itself is can be found in tax on an invoice, in plain words.
What usually explains the difference
| What changed | Why it can change the tax |
| The billing country or address | Tax depends on the country the invoice is issued from and on your details. Changing the address can change the tax line on the invoices that follow. |
| The tax number, or the company name | Missing, wrong or added between the two invoices, it can change how the invoice is treated. |
| The portal or the currency | Accounts on different portals can have different tax details and a different currency. See which countries can buy from us, and which portal to use. |
| The service | Each line on the invoice is a service, and the invoice shows what applies to each. |
| A discount or credit | They change the base on which the final amount is worked out. The total can look different without the rate having changed. |
Step by step to understand it
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What can and cannot be changed
| Request | Answer |
| Correcting your details | You can do it yourself, in Meu Interweb. It applies to invoices issued from then on. |
| Rewriting an invoice already issued | No. Invoices are numbered in sequence and are not redone. See why an issued invoice is not changed. |
| Asking for the tax treatment to be reviewed | You can ask, in a support ticket, with the documents that support your case. We tell you what applies; we decide nothing before seeing it. |
| Knowing which tax you should pay | We do not give tax advice. Ask your accountant, with the invoice in hand. |
| If the invoice is not paid yet and the details are wrong, do not pay it yet. After payment it is always more work, and correcting it is not always possible. Open the ticket first, with the invoice number and the right details. |
| Before ordering, fill in the company name and the tax number. That way the first invoice comes out right. See how to get an invoice in your company name and tax number. |
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Two invoices, two different treatments? Send us the numbers and tell us what you expected. Open a support ticket |
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