For the invoice to come out in the company’s name with its tax number, fill those details in on the account before you order: company name, address and tax number, under Account Details in Meu Interweb. Every invoice is built from those details at the moment it is issued. If an invoice has already come out wrong, do not pay it yet and write to us.
Before the first order
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Sign in to Meu Interweb and go to Account Details.
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Fill in the company name as it appears on the company’s documents, with no abbreviations your accountant would find odd.
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Type the tax number exactly as it appears on the company’s card or certificate, in your country’s format.
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Check the billing address and the e-mail the invoices should go to.
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Save. It applies at once to the documents that follow.
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Only now place the order, or renew. The first invoice comes out right and there is nothing to correct afterwards.
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If the invoice has already come out with the wrong details
| Situation |
What to do |
| The invoice is still unpaid |
Do not pay it. Write to us with the invoice number and the right details. We sort it out before it is settled. |
| The invoice is already paid |
Write anyway. It takes more work and is not always possible. The sooner you say so, the better. See what a credit note is. |
| The holder’s own name is wrong |
That field is locked for you, because it identifies the account holder. Open a support ticket with the correct name. |
| You will buy for two companies |
One account per company keeps each one’s invoices apart. |
Invoice, receipt and proof of payment: what to give accounting
They are three different papers and are easily mixed up. The invoice PDF is the tax document: you can download it from Meu Interweb as often as you like. The proof of payment is what you send us, when the method needs checking. The payment confirmation arrives by e-mail when the invoice turns Paid. For accounting the PDF of the already Paid invoice usually does, but it is accounting that decides what it accepts. If they ask for more, tell us what.
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Did the invoice come out with the wrong name or number? Send us its number and the right details, before you pay.
Open a support ticket
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