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If you cannot get into Meu Interweb because you do not remember the password, the reset is immediate and you can do it yourself, without contacting us.
| Before you start: this is your Meu Interweb password, the one that opens invoices, services and support tickets. It is not the same as your Meu Interweb one, nor your cPanel one, nor the one on each e-mail account — they are independent, and changing one does not touch the others. |
Reset in four steps
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If the message never arrives
| Likely cause | What to do |
| It went to the spam folder | The most common cause. Once you find it, add our domain to your safe senders |
| The address you typed is not the account one | Try the other addresses you might have used when signing up |
| The mailbox is on the domain itself and it is down | If your e-mail is hosted with us and something is wrong, write to us on another channel |
| If two-factor authentication is on: resetting the password does not skip the code from the app. Without the phone and without your recovery codes, only we can unlock it, and only once we have confirmed the account is yours — the process is in how to recover access to your account. |
Once you are back in, it is worth turning on two-factor authentication and knowing how to change the password whenever you want.
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No longer have access to the registered e-mail? Talk to us |
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SEE ALSO How far our support goes: what we handle and what is yours |
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