Almost always the problem is the browser or the PDF reader, not the invoice. The invoice is generated by the system, it is the same one that was e-mailed to you, and opening it badly does not alter it. These attempts, in order, solve the great majority of cases.
Where to start
| 1 |
In Meu Interweb, open the list of invoices and then the invoice. The Download button is on the invoice page itself.
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| 2 |
If nothing happens, look at the top of the browser for a blocked pop-up or blocked download notice. Allow it for the address of Meu Interweb and click again.
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| 3 |
If it opens blank in the browser, download the file instead of viewing it in the tab, and open it with a PDF reader installed on your computer or phone.
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| 4 |
Try another browser, or a private window. An extension that blocks ads or scripts can spoil the download.
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| 5 |
If you are on a company network, try another connection (mobile data, for example). Some networks block downloaded files.
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| 6 |
To keep a copy, use the PDF, not the browser’s print of the page: printing brings the menu and the screen margins with it.
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By symptom
| What you see |
What usually fixes it |
| Nothing happens when you click |
Pop-up and download blocking in the browser. Allow them for the address of Meu Interweb. |
| A blank page opens |
The browser’s PDF viewer failed. Download the file and open it in another reader. |
| On the phone, “not found” |
The file went to the downloads folder. Look for it there, or open it from the download notification. |
| Swapped letters or missing parts |
Usually the reader. Open the same file in a different reader. If it looks the same in both, the problem is the document, and we need to see it. |
| It asks for a password |
An invoice does not carry a password. It may be a file that is not ours: see an invoice from a company you do not know. |
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Need all of the year for accounting? Every one stays in the list; none is deleted. Download them one by one instead of asking for copies, and keep them in a folder with the number in each file name. If the company has to appear on the document, see how to get an invoice in your company name and tax number.
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If the file still fails after all this, open a ticket with the invoice number, the device (computer or phone), the browser and a screenshot of the problem. With that we can see what you saw.
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