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A copy only holds what lives inside the account, and only what that kind of copy picks up. Many people find out the rest on the day they need to restore: the DNS was at another provider, the scheduled tasks were left behind, the payment key was nowhere. The right question is: what, on my site, is neither in the files nor in the database?
Three kinds of copy, three answers
| Kind of copy | What it carries | What is left out |
| Files + database done by hand (zip and .sql) | The site: text, images and the application’s settings. | E-mail, DNS, cron jobs, certificates, FTP accounts, PHP version. See moving a site by hand. |
| JetBackup (ours, daily) | The account, with separate entries for files, databases, e-mail accounts, cron jobs, FTP accounts, certificates, and the full account. | What is outside the account. See how long we keep backups. |
| Full cPanel backup | The account in one file, to keep or take away. According to cPanel’s documentation it also carries the account settings. | What is outside the account; and it is not restored from the account. See making a full cPanel backup. |
What is outside the account, and so outside any copy
| What | Why it is left out | What to do |
| DNS managed at another provider (Cloudflare, for example) | The zone lives there, not here. | Export the zone or write the records down. See taking the whole DNS zone to Cloudflare without losing records. |
| The domain registration | It is a separate service, with its own calendar. | Note the end date and the holder. See expired domain: what happens and how long you have to recover it. |
| E-mail hosted on another service | The mailboxes are not in the account. | Use that service’s tools to copy them. |
| Payment and API keys | They sit in the provider’s dashboard, not in the files. | Keep them in a password manager, off the server. |
| Newsletter lists, statistics, maps | They live in the outside tool. | Export them from that tool now and then. |
| Files in external storage or on a CDN | They are not in the site folder. | Back them up separately. |
| A website builder’s project | It lives in the builder. See backups and your Sitejet site. | Keep the builder’s own version. |
| A VPS | No automatic copy is guaranteed. See backing up a VPS: snapshots or files. | The backup is yours. |
The list worth making once
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| Restoring does not rebuild what is outside. You can restore the site and the e-mail completely and the site stays broken, because the DNS record pointed at a place that no longer exists, or because an API key is nowhere to be found. |
| A copy that was never restored is not a copy. When you test, note what was missing: see testing a backup: a restore drill on a test subdomain and the rule the 3-2-1 backup rule for a website. |
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Not sure what your account covers? Tell us the domain and what the site uses, and we will see what is missing. Open a support ticket |
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