Refunds & Disputes articles

Refunds & Disputes 425 Refunds and cancellations: what comes back, when, and what does not Refund and cancellation sound like the same thing and are not. Almost everyone who writes to us asking for a refund...
Refunds & Disputes 291 What a credit note is, and when you get one instead of a refund A credit note is a document that cancels or reduces an invoice already issued, in whole or in part. It exists...
Refunds & Disputes 269 I cancelled my service but an invoice still arrived: what to check There is nearly always a simple reason, and seven are common. Before you pay or lose your temper, open the invoice...
Refunds & Disputes 297 Your refund was approved: how the money reaches you and why the amount can differ When a refund is approved, the money goes back, whenever possible, the way it came. The part we do not control is...
Refunds & Disputes 276 A charge you do not recognise or disagree with: what to do before you call your bank Before you dispute it, find out which charge it is. In most cases the answer is on an invoice in your account, and...
Refunds & Disputes 293 Payment reminders: what to expect, and why one arrived after you paid Reminders are automatic and go out according to the state of the invoice. If one arrived after you paid, it is...
Refunds & Disputes 275 An invoice or renewal notice from a company you do not know: how to check if it is real If the message comes from a company you never bought from and asks for money for a domain, a website or a “listing”,...