Switching between the new and the classic Outlook, and going back

E-mail·· 6 views· 3 min read

The short answer: classic Outlook has a “Try the new Outlook” toggle at the top right; the new one has a “New Outlook” toggle in the same place, which turns it off and goes back to classic. Switching does not delete the account or mail from either, but the new Outlook may ask you to set the account up again.

What happens when you switch

Switching What happens
From classic to new The new Outlook tries to import the accounts and some settings from classic. IMAP accounts from other providers may ask for the password again.
From new to classic Classic opens as it was: your data file and settings are still there.
POP accounts Old mail that exists only in classic’s file does not appear in the new one.
The toggle is missing Some Office versions, or computers managed by a company, hide it. The new Outlook can also be opened from the Start menu.

How to switch

1 To try the new one: in classic Outlook, switch on the “Try the new Outlook” toggle at the top right and follow the wizard.
2 If it asks for the account, add it with our settings: setting up your e-mail in the new Outlook.
3 To go back to classic: in the new Outlook switch off the “New Outlook” toggle at the top. Outlook may ask why you are going back; answering is optional.
4 If the toggle is gone, open classic Outlook from the Start menu (search for “Outlook” and pick the one that does not say “new”).
Do not remove the account from classic Outlook to “move” to the new one. If it is POP, the mail may exist only there. The two can live side by side while you try.
Try it for a few days before deciding. The differences that matter (add-ins, PST, working offline) only show up day to day: classic Outlook or the new Outlook.

The account stopped working after switching? Tell us which Outlook you have and the message that appears.

Open a support ticket

SEE ALSO

Classic Outlook or the new Outlook: what changes, and which one to use

Which Outlook do I have? Classic, new, Mac or the web version

Moving from the classic Outlook to the new one: what comes with you and what does not

Adding your mailbox to the new Outlook fails: the messages and what to do

How to set up your e-mail in the new Outlook for Windows

How to set up your e-mail in Outlook 2016 and 2019

RECOMMENDED PRODUCT

Professional e-mail on your domain

Mailboxes in your company name, no adverts, with spam filtering. from 5.940,00 Kz/mo (3-year plan, with coupon)

See plans
Was this answer helpful? Your answer helps us improve this article.

Related Articles

E-mail 510 How to access your webmail You don't need to install anything to check your e-mail - the webmail works straight from your browser, on any device. A...
E-mail 550 How to set up your e-mail on Android Set your e-mail up once on Android and it keeps syncing in the background, on Wi-Fi or mobile data. Setting it up 1 Open...
E-mail 343 How to set up your e-mail on iPhone or iPad The Mail app on iPhone and iPad can hold your professional e-mail alongside any personal accounts, each syncing independ...
E-mail 337 How to set up your e-mail in Thunderbird Thunderbird can detect this server's settings automatically - you only need to type your name, e-mail and password. Auto...
E-mail 355 How to set up your e-mail in the new Outlook for Windows The new Outlook for Windows tries to configure itself automatically. If it can't, it falls back to the same manual setti...
E-mail 6 Where things are in the new Outlook: accounts, settings, rules and offline The short answer: the new Outlook has no File menu. Almost everything is under Settings, the gear icon at the top right,...