Broken images on your site: the usual causes, in order

The short answer: a broken image (the empty little square, or the alt text in place of the photo) means the browser asked for the file and did not get it. The causes are few: the address is wrong, the file is not there, the name has a different capital letter, the permission does not allow reading, or the site is on https and the image is requested over http.

What the site needs

What What to do
The address is wrong After changing domain or folder, images still point to the old address: Replacing old addresses.
The file is not there It was not uploaded, or was left behind in a move. See whether it exists in the right folder.
Upper and lower case On the server, Photo.JPG and photo.jpg are different files. On a Windows computer you do not even notice.
Permissions If the server cannot read the file, it gives an error: File permissions.
Mixed content The site is https and the image is requested over http: the browser blocks it: Mixed content.

Getting started

1 Open the image’s address directly (right-click the image, “open image in new tab”, or copy the address). What appears says a lot: the image, a 404, or a permission error.
2 If it gives 404, the file or the path is wrong: Error 404. Check the name, the capitals and the folder.
3 If it gives 403, it is permission or a protection: Error 403.
4 If the address starts with http on an https site, change it to https or to a relative address.
5 Clear the caches (the site’s, Cloudflare’s, the browser’s): sometimes the good image is already there, but the browser kept the failure: Clearing the cache.
After a site move, many broken images at once almost always come from old addresses in the database, or from an images folder that did not come across. Check what changed: The site moved but something is broken.
In WordPress, an image that will not upload is another problem: The “HTTP error” when uploading images and Raising the upload limit. Images that only appear late: Lazy loading.

Images still broken after this? Open a ticket with the page’s address and a broken image’s address.

Open a support ticket

SEE ALSO

Replacing old addresses in a WordPress database without breaking it

File permissions explained: what 755, 644 and 777 mean

Mixed content after moving to HTTPS: the padlock that will not turn on

The site moved but something is broken: what each symptom points to

Clearing the cache: the browser’s, the computer’s, and the site’s

The “HTTP error” when uploading images to WordPress

RECOMMENDED PRODUCT

Web hosting with cPanel

Domain and SSL included, daily backups and the panel you already know. from 5.940,00 Kz/mo (3-year plan, with coupon)

See plans
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How to contact Interweb We are reachable through several channels. Picking the right one first time saves you waiting - a technical request sent...
How to open a support ticket and see the history A support ticket is the most effective way to reach us. It is tied to your account, keeps the whole conversation in one...
How to unblock your IP address Our servers run a firewall that automatically blocks IP addresses with too many failed access attempts. It is necessary...
How to change your registration e-mail The e-mail on your account is how you receive invoices, tickets and login links. Keep it up to date - it is your main li...
How to change your Meu Interweb password Changing your Meu Interweb password takes less than a minute and interrupts none of your services. Before you start: thi...
How to manage sub-accounts If more than one person in your company needs access to Meu Interweb - finance, support, a developer - you don't have to...