The short answer: a public service’s site exists so citizens can find the right information, forms and contacts. It is a content site, without great server demands: for a small service, the entry plan will do. What weighs is accessibility, keeping it up to date and trust.
What the site needs
| What |
What to do |
| Up-to-date information |
Correct hours, fees, deadlines and contacts, with a date. Out-of-date information on a public service harms people. |
| Accessibility |
The site should be readable by people with poor sight or using a screen reader: Six accessibility checks. |
| Documents and forms |
Official documents as well-named, dated PDFs; safe forms: A safe, spam-free form. |
| Official domain and e-mail |
A stable domain and e-mail on the domain: they give trust and stop anyone impersonating the service. |
| Availability |
Citizens need the site at deadlines and sign-up times. See what counts as being down and how to be warned: An alert when the site goes down. |
Getting started
| 1 |
Start with the entry plan for an information and contact site.
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| 2 |
Name an owner for each page and a review date.
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| 3 |
Put first what people look for most (how to ask for a document, hours, fees) on the home page.
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| 4 |
Check accessibility before publishing and after each big change.
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Do not ask by form for data you do not need. ID numbers, documents and health data call for a legal basis and extra security. If in doubt, ask only for the contact and handle the rest through a secure channel: Personal data protection.
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Building a public service’s site? Tell us how many people use it and which forms it has.
Open a support ticket
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In our plans
| Situation | Plan | Why |
| Starting: information, contacts, forms and PDF documents of a small service | Pro | 1 site, 10 GB SSD NVMe, unlimited e-mail accounts for the services, with a daily backup |
| Several departments or events, each with its own site | Plus or Ultra | 6 sites and 20 GB, or unlimited sites and 30 GB |
| Large archive of documents, or a municipality with many services | Ultra or Business | unlimited sites, 30 to 200 GB SSD NVMe |
WHEN TO MOVE UP: when the archive of documents and minutes starts to fill the 10 GB of the Pro plan, when each department wants its own site, or when notices sent by e-mail reach the limit of 100 per hour. If sign-ups or results bring many people at once and the site slows down, a VPS or Cloud gives you resources of your own (vCPU and RAM). Moving up does not lose the site.
RECOMMENDED PRODUCT Web hosting with cPanel Domain and SSL included, daily backups and the panel you already know. from $6.59/mo (3-year plan, with coupon) See plans |
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