
The short answer: someone looking for a delivery or transport service wants to know whether you reach where they are, what it costs and how to call, almost always from a phone and in a hurry. It is a light site: the entry plan is enough. What decides is how fast it opens and the call or WhatsApp button.
What weighs, and what does not
| Part of the site | What to do |
| Service area | Say in text where you work (neighbourhoods, cities, distances). It is what people look for first. |
| Prices | A simple table by zone or delivery type, or “from”. See Putting WhatsApp on your site for asking the exact price. |
| Call or order | A call button and a WhatsApp one at the top, big. If you take orders through the site, a short form. |
| Hours | When you answer, including holidays and nights. Keep it the same as on the Google Business Profile: Being found on Google. |
| Customer data | Addresses and phone numbers are personal data. Do not publish them, and ask only what is needed in the form: Personal data protection. |
How to choose, step by step
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| Do not promise times you do not control. “Delivered in 30 minutes” is a promise that, once broken, costs a customer. Prefer “usually in X” or leave the time for confirmation. Transport rules vary by country: check yours. |
| For those who call on WhatsApp, a ready-written message saves time on both sides. |
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Building a delivery or taxi service’s site? Tell us the areas and how you receive requests today. Open a support ticket |
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