Notices & Transactional SMS articles

Notices & Transactional SMS 127 Transactional SMS: order notices, confirmations and alerts your customers expect The short answer: a transactional SMS is a notice triggered by something the customer did or has going on with you:...
Notices & Transactional SMS 125 Payment reminder SMS: when to send it, what to write and ready-to-use examples The short answer: a good payment reminder by SMS is short, polite and carries everything the customer needs to pay:...
Notices & Transactional SMS 107 Business SMS by sector: retail, clinics, schools, deliveries and more, with example messages The short answer: almost every business has notices its customers are glad to get by SMS: an order that is ready,...
Notices & Transactional SMS 112 SMS, e-mail or WhatsApp for customer notices: which channel for each message The short answer: use SMS for anything that is short, important and must reach any mobile phone, even without...
Notices & Transactional SMS 34 Payment confirmation SMS: what to send the moment a payment or receipt is recorded The short answer: a payment confirmation SMS goes out once your system treats the payment as confirmed, never...
Notices & Transactional SMS 33 Order status SMS from confirmation to delivery: one message per stage, sent by your system The short answer: send one SMS for each stage that changes what the customer does: order confirmed, out for...
Notices & Transactional SMS 35 Booking confirmation SMS: confirming appointments, reservations and changes as they happen The short answer: the confirmation goes out the moment a booking is made, changed or cancelled, and gives the day,...
Notices & Transactional SMS 31 Transaction alert SMS for banks, microfinance and payment services: what to include The short answer: a transaction alert goes out the instant the operation happens and gives the type of operation,...
Notices & Transactional SMS 29 Delivery and courier SMS: out for delivery, pickup codes and failed delivery attempts The short answer: for a delivery company, the SMS tells the recipient that the parcel is on its way, when it will...
Notices & Transactional SMS 35 Cancellation and refund SMS: confirming that an order was cancelled or the money returned The short answer: when an order is cancelled or money is refunded, the customer wants to know three things: that it...
Notices & Transactional SMS 35 Writing transactional SMS: the key fact first, references and amounts, and one part only The short answer: a good transactional SMS says what happened in the first sentence, carries the reference (order,...
Notices & Transactional SMS 32 What never to put in a transactional SMS: passwords, full card numbers and private details The short answer: in a transactional SMS, never include passwords, PINs, full card or account numbers, ID document...
Notices & Transactional SMS 26 Sent a transactional SMS with a mistake: what you can undo and how to send the correction The short answer: an SMS that has gone out cannot be deleted or recalled. What you can undo are the ones still...
Notices & Transactional SMS 33 Service and repair status SMS: received, quote ready, finished and ready to collect The short answer: garages, repair services, laundries, tailors and laboratories gain a lot from four texts: received...
Notices & Transactional SMS 35 Insurance SMS: policy issued, payment received, claim opened and claim paid The short answer: for an insurer or broker, transactional texts follow the life of the policy and the claim: policy...
Notices & Transactional SMS 34 A one-off transactional SMS at the counter: sending it from a contact in the SMS Center The short answer: you do not need to program anything to send a customer a notice. In the SMS Center in Meu...
Notices & Transactional SMS 32 Cleaning the phone numbers in your customer database before sending transactional SMS The short answer: before you connect your system to SMS, tidy up the phone numbers in your customer database: one...
Notices & Transactional SMS 32 Notification SMS: automatic notices to your customers from the SMS page or your own system The short answer: a notification SMS is a notice that goes out on its own, at the right time, with nobody on the...
Notices & Transactional SMS 31 Appointment reminder SMS: when to send it, what it must say and how to schedule it The short answer: send the reminder the day before, or a few hours before if the appointment is early in the morning...
Notices & Transactional SMS 34 Expiry and renewal notices by SMS: contracts, licences and insurance before they lapse The short answer: an expiry notice tells the customer what is ending, on which day and how to renew, with enough...
Notices & Transactional SMS 32 Security notice SMS: new sign-ins, password changes and other sensitive account actions The short answer: when something sensitive happens in one of your customers' accounts (a sign-in from a new device,...
Notices & Transactional SMS 34 Planned maintenance by SMS: warning customers before downtime and when service is back The short answer: warn people the day before and an hour before planned downtime, with the day, the start and end...
Notices & Transactional SMS 34 Internal SMS notices for your staff: shifts, rosters and urgent messages to a contact group The short answer: keep your staff in Contacts on the SMS page in Meu Interweb, organise them into groups (by shift,...
Notices & Transactional SMS 31 SMS notices without programming: from a spreadsheet to scheduled messages on the SMS page The short answer: export from your software the list of people to notify (tomorrow's appointments, contracts ending...
Notices & Transactional SMS 31 Notification preferences: letting customers choose which SMS notices they receive The short answer: in your own system, record for each customer which kinds of notice they want by SMS, when they...
Notices & Transactional SMS 32 SMS notices in Portuguese and English: sending each customer the notice in their language The short answer: the SMS goes out exactly as you send it: there is no automatic translation. Store each customer's...